About Invisible

We are built on the belief that technology and business will always need humanity.

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The Operations Innovation Company

Founded in 2015, Invisible is the 21st-century tech-enabled services company transforming how companies are built and run. Our unique approach, enabled by our process orchestration platform, secures a seamless integration of technology and talent.

Our Culture

Our continued success depends on a culture shaped by shared principles, where everyone is responsible for protecting what sets us apart.


Culture Drives Performance

We care deeply about our culture and believe it's a critical driver behind our success. These core principles and values should guide our strategic direction and provide a framework for making decisions.


Focus on What's Truly Differentiated

This will never be an exhaustive list of what we value. These principles highlight the aspects we believe most uniquely contribute to our success.


Culture is Everyone's Responsibility

Culture is defined by what we do, not what we say. Writing them just creates a shared language.


Our Culture Will Evolve

We must proactively steer it, protect it, and fight against the average.

Our Principles

Invisible empowers innovation by fostering a culture of bold thinking, ownership, and creative resilience, driven by a dedication to service, passion, and efficiency.

Bold Thinking

We think big and take action. We balance ambitious goals with courage and discipline, reject traditional playbooks, and focus on building lasting, meaningful impact.

We’re owners, not renters. We empower our people with an ownership mindset, find talent where others aren’t looking, amplify ingenuity with advanced tech, and embrace change for endless growth.

We’re resourceful. Our clients are met with humility and dedication to sustain excellence and impact, while opportunities are met with entrepreneurial passion and an investor’s discipline.


Our Values


Think Big, Take Action

Set ambitious goals, and have the courage, discipline, and determination to make them a reality.


Reinvent the Playbook

Contrarian, first-principles thinking is in our DNA. We aren't afraid to go our own way but know when to invent and when to leverage.


Build to last

We think in decades, not days. Refusing to be distracted by bright, shiny things, we are driven to build something meaningful.


Owners, Not Renters

Teach people how to think like owners, and empower them with properly aligned incentives.


Find Talent Where Others Aren't Looking

Look beyond the resume, and focus on abilities and values over skills and experiences.


Amplify Human Ingenuity

Technology is here to amplify humans, not to replace humans.


Adapt and Evolve

Embrace rapid change and endless growth to unlock our full potential.


Service First

Put clients and partners first. Our humility and dedication to them drive sustained excellence and impact.


Passionate but Patient

Approach opportunities with the passion of an entrepreneur and the discipline of an investor.


Do More with Less

We are scrappy and resourceful, and we value efficiency. We believe constraints drive creativity.


Qualities of Our Partners

Our Partners are part owners of a profitable business and are empowered to be the CEOs of their areas. These attributes are what make our Partners successful.


Focusing on a commitment to personal and professional development, openness to feedback, and a drive for improvement.


High impact, low ego. Encouraging a balance between confidence and humility, along with a willingness to make a meaningful impact while prioritizing the organization's well-being.

Ownership Mentality

Owners take responsibility. With alignment, we work in tandem with others, utilizing collaboration for the standardization of efforts and goals.

Resourcefulness & Flexibility

Stressing adaptability, self-confidence, and the ability to find innovative solutions, as well as a commitment to uplifting others and a sense of purpose-driven mission.

Non-Linear Impact

The individual’s impact should have a ripple effect, magnifying the effectiveness and success of other teams and partners.

Why We Exist

Our vision? To revolutionize the future of business operations across any industry, function, and company. Our mission? We help leaders achieve their grandest visions better, faster, and cheaper by breaking work into its atomic units, by leveraging the best of technology and human capabilities, and by designing aligned incentives across all stakeholders.

Executive and Leadership Team

Meet the leaders shaping our Operations Innovation vision.

Benjamin Plummer
Chief Executive Officer
Francis Pedraza
Founder, Chair of the Board
Cameron Partridge
Chief Marketing Officer
Joe Chittenden-Veal
Chief Financial Officer
Lauren Zujkowski
Head of Operations
Scott Downes
Chief Technology Officer
Adam Haney
Head of Technology
Apurva Garware
Head of Product
Jay Kumar
VP of Growth
Kate Horin
Head of Legal
Mark Gray
Head of Hiring
Karl Thomsen
SVP People & Coaching

Recent News and Resources

See Invisible news and our take on issues relating to artificial intelligence and operations.

AI21 and Invisible Technologies Announce Strategic Partnership to Drive AI Adoption for Enterprise
Why AI Will Be A Collaborator, Not a Competitor
How to Train Helpful, Honest, and Harmless AI

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Learn more about the team of problem-solvers, innovators, and visionaries that makes it possible.

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The Operations Innovation company.


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